Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical shipping timeframe for furniture items?
Standard shipping for small decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our white-glove delivery partners.
Do you offer a return policy if the item doesn't fit my space?
Yes, we offer a 30-day return window for most items. Products must be in their original packaging and unassembled to qualify for a full refund.
Are 'The Favorites' products covered by a warranty?
All of our furniture comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.
Do you provide fabric swatches for upholstered items?
We do! You can order up to five complimentary fabric swatches from our collection to ensure the color and texture are perfect for your home before you buy.